Technical Support Engineer

Flexera is seeking a highly motivated and customer-focused Technical Support Engineer to join their team. This role involves providing expert technical assistance to customers, resolving complex issues, and ensuring customer satisfaction with Flexera's products. The successful candidate will be responsible for troubleshooting, diagnosing, and resolving technical problems related to Flexera's software solutions. This includes working with various operating systems, databases, and network configurations. The role requires strong analytical skills and the ability to communicate technical information clearly to both technical and non-technical audiences. Flexera is a global leader in software monetization, security, and IT asset management solutions. They offer a dynamic work environment with opportunities for professional growth and development, supporting a diverse customer base worldwide.

- Provide expert technical support to Flexera customers via phone, email, and web portal. - Troubleshoot, diagnose, and resolve complex technical issues related to Flexera software products. - Document all customer interactions, technical issues, and resolutions in the CRM system. - Collaborate with engineering and product management teams to escalate and resolve product defects or enhancement requests. - Create and maintain knowledge base articles, technical documentation, and best practices. - Conduct product training and demonstrations for customers as needed. - Participate in on-call rotation or after-hours support as required. - Stay up-to-date with Flexera product releases, new technologies, and industry trends.

- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. - 2+ years of experience in technical support, software implementation, or a related customer-facing technical role. - Strong understanding of Windows Server operating systems, including Active Directory, IIS, and Group Policy. - Experience with database technologies such as SQL Server (querying, troubleshooting). - Familiarity with networking concepts (TCP/IP, DNS, firewalls). - Excellent problem-solving and debugging skills. - Strong communication skills, both written and verbal, in English. - Ability to work independently and as part of a team in a fast-paced environment. - Prior experience with Flexera products (e.g., InstallShield, AdminStudio, FlexNet Manager) is a plus. - Experience with cloud platforms (AWS, Azure) or virtualization technologies (VMware, Hyper-V) is a plus.