Associate Renewals Account Manager

Rapid7 is seeking a motivated and customer-focused Associate Renewal Account Manager to join their team in Prague, Czechia. This entry-level sales role focuses on supporting retention efforts across the existing customer base, managing high-volume renewal transactions within a defined portfolio of lower-complexity accounts. The Renewal team is a key part of Rapid7’s Sales organization, dedicated to driving customer retention and long-term value. They manage a high volume of renewals through proactive outreach, strong pipeline discipline, and clear processes, partnering closely with Account Executives and Customer Success to ensure a seamless renewal experience. Rapid7's vision is to create a secure digital world for its customers, industry, and communities. The company fosters a dynamic and collaborative workplace, challenging what’s possible and driving extraordinary impact. Protecting over 11,000 customers, Rapid7 is a leader in cybersecurity, constantly pushing the envelope for the past 20 years.

Manage high-volume renewal transactions using established processes and playbook. Proactively engage customers to confirm renewal timelines and intent. Partner with Account Executives, Customer Success, and Channel teams to support a smooth renewal experience. Identify potential risks and escalate when needed to protect retention. Surface upsell or cross-sell signals and collaborate with Sales on next steps. Maintain accurate customer records, pipeline updates, and forecasts in SFDC and Clari. Track renewal activity and performance metrics to ensure strong pipeline hygiene. Support renewal conversations by clearly communicating contract details and value. Ensure all renewal activities follow internal policies and compliance guidelines.

Foundational understanding of the SaaS sales cycle, including the role and importance of renewals in driving customer retention and revenue growth. Experience using CRM systems such as Salesforce (SFDC) to manage customer information and pipeline. Comfort maintaining forecasts and updating opportunities in tools such as Clari. Experience supporting or participating in pricing and contract discussions. Demonstrated ability to take full ownership of multiple accounts, managing priorities effectively to deliver results within deadlines. Ability to review customer data and identify potential renewal risks or growth signals. Ability to work effectively with cross-functional teams including Sales and Customer Success. Proactive mindset with the ability to take initiative and solve problems. Ability to learn and confidently explain technical concepts at a high level. Strong written and verbal communication skills with a professional customer-facing approach. Embodiment of core values to foster a culture of excellence that drives meaningful impact and collective success.