Enterprise, Account Manager

Adyen is a financial technology platform providing payments, data, and financial products in a single solution for major global customers like Meta, Uber, H&M, and Microsoft. The company fosters an environment where individuals can succeed, tackling unique technical challenges at scale as a team to deliver innovative and ethical solutions. The Account Management team at Adyen is crucial for business growth and expanding the brand globally. Team members manage relationships with innovative international merchants across multiple industries and channels. They work on cross-functional initiatives in a fast-paced, entrepreneurial environment with high autonomy, becoming experts in the global payments landscape through the AM Academy. This role is for a proactive and adaptable Account Manager in Milan, focusing on Enterprise accounts. The ideal candidate is a strategic thinker with a hands-on mentality, eager to help major brands grow while transforming the industry. They will work with a global, multicultural team, delivering outstanding customer experience, identifying new opportunities, and driving mutual success for Adyen and its customers.

Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders Develop a global network of people within Adyen and work collaboratively across cultures and time zones Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers Position Adyen as a trusted partner and use data to tell compelling stories Prioritize and execute on short and long term projects with varying timelines across multiple accounts Be the voice and champion for your customer internally and serve as a feedback loop

4-7 years experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role Enjoy engaging others and developing strong working relationships at all levels of management Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions Skilled in leveraging business acumen and analytical abilities to strategically assess and help reach client goals Comfortable synthesizing complex data sets and using data to tell a story Full professional written and verbal proficiency in Italian and English Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results