Director of Product Design - Business Accounts

Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide with integrated solutions for accounts, payments, spend management, and treasury. Founded in Melbourne, the company has grown to over 2,000 employees across 26 global offices and is valued at US$8 billion. Airwallex seeks a visionary, hands-on Director of Product Design to shape the future of its business accounts, which are central to managing multi-currency funds globally. This role involves defining the design strategy and execution for core financial products like cash accounts, transfers, high-yield offerings, and credit experiences. The successful candidate will partner closely with product and engineering leaders and manage a high-performing team of product designers. This is an opportunity to make a significant impact on a rapidly growing global fintech platform.

Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows. Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy. Establish moving money into, within, and out of Airwallex as a user experience foundation for other product areas. Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features. Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens across desktop, mobile web, and native mobile apps. Ensure teams use research, experimentation, and product analytics to understand customer behaviour. Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains. Collaborate with the design system team to ensure experiences use and extend shared patterns. Manage and develop senior and staff-level product designers across Sydney and Singapore design studios. Create healthy, effective design-product-engineering partnerships from problem framing through to launch and iteration.

12+ years in product / UX design, with significant experience in complex, system-heavy products (e.g., B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers. Experience in fintech, payments, banking, treasury, or adjacent financial products, ideally with exposure to business accounts and global money movement. Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products. Ability to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases. Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives across multiple domains and teams. Comfortable debating trade-offs with senior product and engineering leaders and advocating for customer outcomes with clarity and pragmatism. Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact. Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences. Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints. Nice to have: Background working with API products and developer-facing experiences. Nice to have: Degree in Design, HCI, Computer Science, or a related field.