Director of Product Design - Business Accounts

Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide with integrated solutions for business accounts, payments, spend management, treasury, and embedded finance. Founded in Melbourne, Airwallex has a team of over 2,000 across 26 global offices and is valued at US$8 billion, backed by leading investors. Airwallex seeks a visionary, hands-on Director of Product Design to define the future of its business accounts, which are central to empowering businesses to manage multi-currency funds globally. This role involves owning the design strategy and execution for core financial products, including cash accounts, transfers, high-yield offerings, and credit experiences. You will partner closely with product and engineering leaders and manage a high-performing team of product designers.

Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows. Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time. Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas can build on top of. Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features. Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens, ensuring work is robust and polished across desktop, mobile web, and native mobile apps. Ensure your teams use research, experimentation, and product analytics to understand customer behaviour. Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains. Collaborate with the design system team to ensure your team’s experiences use and extend shared patterns. Manage and develop senior and staff-level product designers across our Sydney and Singapore design studios, setting clear expectations for impact, craft, and ownership. Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration.

Experience: 12+ years in product / UX design with significant time on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers. Domain knowledge: Experience in fintech, payments, banking, treasury, or adjacent financial products, ideally with exposure to business accounts and global money movement. Design craft & systems thinking: Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products. Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases. Leadership & influence: Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams. Comfortable debating trade-offs with senior product and engineering leaders, and advocating for customer outcomes with clarity and pragmatism. Data- and research-informed: Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact. Communication & storytelling: Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences. Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints. Nice to Haves: Background working with API products and developer-facing experiences. Nice to Haves: Degree in Design, HCI, Computer Science, or a related field.