Manager I, Technical Account Management

Datadog's in-house product experts, the Technical Solutions team, drive the company's global growth by educating potential clients and ensuring existing customers are successful. The Technical Enablement Managers & Technical Account Managers (TEM-TAMs) specifically focus on current customers, helping them derive maximum value from Datadog through technical and product expertise, enablement sessions, best practices, and coaching for specific use cases. This role involves leading a team of individual contributors in a fast-paced environment, offering challenges and immediate opportunities to see your contributions impact Datadog and its customers. Datadog operates with a hybrid workplace model, valuing office culture for collaboration and creativity while allowing employees to achieve work-life harmony. Datadog is a leading observability and security platform for the AI era, providing unified visibility across the technology stack to manage complexity at scale. It consolidates applications, infrastructure, data, models, and security, leveraging AI to detect and resolve issues proactively. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog empowers businesses to innovate faster with clarity and confidence.

Manage, develop, and mentor a fast-paced team of TAMs & TEMs with a Player / Coach approach Assist recruiting efforts to find and hire top talent within your region Coach new hires during onboarding to ensure proper ramping of skills and capabilities Oversee successful onboarding, development and education of new and existing TAMs & TEMs Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective Collect feedback for TEMs on their enablement sessions Ensure TEMs are providing technical training on technical topics and product adoption for customers Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements Continuously iterate on best practices for technical product adoption and customer success

Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric consultative approach Experienced in successful implementation of process and procedure in a scaling company Knowledgeable of current infrastructure and monitoring solutions and technologies Experienced in 5+ years in a Presales, Post Sales, Consultancy or adjacent customer facing role with a successful track record Experienced working in a startup and/or fast-paced organization Someone who studied a Computer Science or Engineering major, or equivalent experience