Technical Support Engineer 1

Datadog's Technical Solutions team comprises in-house product experts who drive the company's global expansion. They achieve this by educating potential clients and ensuring the satisfaction and success of existing customers. The team provides technical and product expertise through multi-channel support, demos, and presentations, offering an environment where contributions are immediately visible. At Datadog, a hybrid workplace model is embraced, valuing office culture for fostering relationships, collaboration, and creativity while allowing employees to achieve work-life harmony. This role is based in Tokyo, Japan, and involves working from a Datadog office three days per week. The company is a leading observability and security platform for the AI era, offering unified visibility across the technology stack to manage complexity. Datadog integrates applications, infrastructure, data, models, and security into a single platform, leveraging AI to proactively detect and resolve issues. It is trusted globally by Fortune 500 companies and high-growth AI leaders.

Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests Educate clients on the use of the Datadog platform Reproduce technical issues and investigate Datadog’s 1000+ integrations Participate in product conversations with internal teams based on feedback from client interactions Train as a highly knowledgeable specialist in one or more Datadog product area(s)

2+ years of related experience in multi-channel technical support at a SaaS company Experience using Zendesk, Jira, Confluence, or similar software Previous technical troubleshooting and/or programming experience Self-motivated, detail-attentive, and a desire for continuous learning Critical thinker with a client-centric approach Effective written and verbal communicator Some programming experience and basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Fluency in Japanese (both spoken and written) at a business or native level is required